FAQs


Are the prices in NZD?
Yes, all prices are listed in New Zealand dollars and include GST.

What payment methods are available?
You can pay either by credit card (PayPal) or direct credit.  Details listed at checkout.

What credit card information do you keep?
We don't receive any credit card information at all - it is all done through the secure PayPal system.

I want to pay by 'Direct Credit' but what is your bank account number?
After the purchase is completed at checkout the account information will be listed and it will also be detailed in a confirmation email that will follow.  

Do you sell internationally?
No, all sales/shipping is New Zealand only.

How much does shipping cost?
It is based on the weight, and delivery region, and is calculated at checkout.

How long does it take for my goods to arrive?
Once payment is showing in our account (usually overnight) we will send your goods on a trackable overnight courier (we use Fastway Couriers) - an email confirmation will be sent with a tracking code.  If an item is out of stock we will contact you with an ETA.

I want a 5 ltr item (eg Algicide) but the photo only shows it as 2 ltr?
Photos are indicative only - all items are listed as their correct volume or weight and priced accordingly. If you're unsure please contact us directly.

Are pool/spa chemicals the only thing you sell?
They are the only items we sell online - our physical store, at 130 Rimu Road, Paraparaumu, also sells Hot Spring spas, parts, filters, swimming pools etc.  Check out our website for more information: Pools & Spas Kapiti

I'm after a different chemical - do you sell it?
Contact us directly as we have a much wider range available at our physical store.

I'm not sure what chemical I need for my water?
Contact us directly and we can help and advise on what is best.  Or, bring a water sample to our store and we can do a free water analysis that will tell you exactly what you need and how much.

How do I contact you directly?
Pools & Spas Kapiti Ltd / Kapiti Pool Services Ltd
130 Rimu Road
PO Box 219
Paraparaumu
ph: 04 298 2081
fx: 04 298 2705
em: info@poolsandspaskapiti.co.nz
web: http://www.poolsandspaskapiti.co.nz/